These are questions that
are often asked by many people seeking home/commercial
security. If you have a question we have not
answered here, please
have a security system already. Can Pacific
Alarm Systems monitor my existing equipment?
Yes, Pacific Alarm Systems can monitor most
brands of alarm systems. Pacific Alarm Systems
can evaluate your existing system prior to activation.
This will allow us to better serve you, as we
will be able to evaluate the age, condition,
and compatibility of your existing equipment.
This will also allow you to discuss other options
for upgrading and customizing your alarm system.
NOTE: Some alarm companies install proprietary
equipment that ONLY THEY can program forcing
customers to stay with them.
is two-way voice monitoring, and what does it
mean for the safety of my family?
Two-way communication device
enables our operator to communicate directly with
the home in the event of an alarm. If you or someone
in your family has a medical or other type of
emergency or accident, it allows you to communicate
with our monitoring station without having to
use a handset. It also allows our experienced
operators to offer advice and assistance. If there
is a burglary, it allows our operator to challenge
the burglar and inform the burglar that the police
have been dispatched.
have a system from another Alarm Company. Can
I add the features of Two-Way voice to my existing
Two-Way voice can be configured with most security
alarm hardware. One of our security consultants
would be glad to visit your home to determine
the optimal way to protect your home and family.
I activate the alarm system when I am home alone?
Your alarm system has a function whereby your
motion sensors are deactivated, while the perimeter
sensors are still functioning. This allows you
to walk around your house safe in the knowledge
that you home is protected while you are at home.
does it cost for monitoring?
Monitoring rates can vary depending on the amount
of hardware, but a rule of thumb is that monitoring
will typically cost less than $1 (one dollar)
long is the monitoring agreement?
Your monitoring agreement is typically for 1-2
years. Other alarm companies will ask you to sign
a 4 or even 5 year contract. Our customers have
that option as well, if they wish to guarantee
their monitoring rate for that long. They are
not obliged to, however.
monitors my system?
We are also pleased to offer nationally recognized
Emergency 24, Inc. as our Central Station Monitoring
services provider. EM 24 is one of the largest
independent monitoring companies in the US & has
set the standards for others to follow.
happens if I move?
If you move within the region (North Coast of
Oregon), we can relocate your alarm system to
your new home, or put a new one in your new home.
If you move outside of the region, you simply
make the alarm agreement a part of the sale of
your home, and the incoming homeowners can take
advantage of the security hardware that is protecting
their new home.
I own the equipment?
Unlike many of our major competitors, with Pacific
Alarm Systems you own your hardware.
should I trust Pacific Alarm Systems with my security?
Pacific Alarm Systems provides you with uncompromising
safety and professionalism, while keeping our
prices reasonable and our service second to none.
PAS is a local full service Alarm and Low Voltage
systems provider serving northwest Oregon with
over 16 years experience, from our office in Seaside
Oregon. We are pleased to offer ‘Ademco’ alarm
controls, the benchmark manufacturer for over
75 years. Your home is monitored 24 hours a day,
7 days a week, and no one else can give you the
flexibility in security options to ensure that
your system is customized to suit your individual
tastes, budget & security needs.
have pets. Can I still have a Pacific Alarm System
installed in my home?
Absolutely, yes. We have a number of system configurations
that can be adapted for pets of all sizes and
quantities. Many of our customers have pets that
are like family, and the security alarm system
is designed with them in mind, as well.
about false alarms?
While there is always a risk of a false alarm,
Pacific Alarm Systems is dedicated to ensuring
that false alarms are as rare as possible. To
that end, PAS has partnered with Honeywell, the
world’s leading provider of security alarm hardware,
to ensure that the equipment you receive has been
engineered to the highest specifications, and
incorporates the latest developments in false
alarm reduction hardware and software. Proper
installation and user training are the two other
factors that keep false alarms to a minimum.
happens when my alarm goes off?
When your alarm system goes off, a signal is sent
to our monitoring facility over your telephone
lines. One of our trained operators will immediately
contact your home to ascertain if your home is
safe. If no one is available on site to provide
an abort code, the operator will contact the appropriate
already have smoke detectors in my house. Why
would I want to add additional ones to my alarm
The smoke alarms that are typically installed
by construction companies are not of the same
quality as the smoke sensors that we utilize.
Plus, our smoke detectors are monitored 24 hours
a day, whether your system is on or not, and whether
you are home or not.
interested in an alarm system. What do I need
to do to set up an appointment?
to send an email requesting
a visit from one of our security professionals,
or call 1-503-738-3600 and book an appointment.
will install my system, and how long will it take?
Pacific Alarm Systems employs only highly trained,
skilled, licensed technicians. Depending on your
system size and complexity your installation will
usually take approximately 8 hours, but can vary
from a few hours to a few days for a more comprehensive
my insurance company give me a discount on my
Almost all insurance companies recognize the value
of a monitored security alarm system by giving
customers a discount on their homeowners insurance
policy. Typically, discounts range between 5 and
VoIP effect my alarm system?
Yes- Pacific Alarm System offers several solutions
so that a protected premise is not inadvertently
compromised as landline technology has changed
or dropped for Voice over IP (VoIP) phone service.
Pacific Alarm Systems has many alarm communication
options besides the traditional phone, internet,
cellular or radio.
If you switch to “internet phone service” aka
“Voice Over internet Phone” (VOiP), please know
* In the event of a power outage your VOiP and
internet stops working
* VOiP signal transmission can be unreliable and
considered not suitable for LIFE SAFTY equipment.
* Alternative alarm transmission methods are available
and should be used such as internet or cellular.
* Please contact PAS if you are thinking of switching
to internet VOiP. It is YOUR RESPONSIBILITY to
notify PAS to ensure that your alarm continues
to work correctly.
More about VoIP here
do I do if there is a power outage?
Nothing, your system is still functioning with
a battery back-up. Your key pad will indicate
A/C loss or no A/C.
is “AC Loss”?
The system is operating on battery power. If some
lights are out on the property, check the circuit
breakers & fuses. Reset as necessary. If AC
power cannot be restored & a "low battery"
message appears, call for service.
is a "Lo Bat" or "Low Battery"?
There are 2 types of “Low Battery”
1- Indicated by zone number on your keypad when
2- Main panel battery when no zone number shown.
do I silence a Low Battery warning until I have
You can silence the keypad’s warning (beeping)
by pressing the OFF key. The “Low Battery” message
will still display as a reminder that you have
a low battery condition in one or more of your
wireless sensors. When you replace the battery
with a fresh one, the sensor sends a “good battery”
signal to the control. The display will clear
automatically within approximately 1 hour.
do I clear an alarm memory of an event?
This is what occurs after an “Alarm Event” due
to holding a memory of the last event.
To clear out this event enter your 4 digit code
& off (1)
Example: 1 2 3 4 & 1(off).
Repeat this 2 times. This should clear out your
last alarm event.
is “Comm. Failure” or “FC”?
This indicates that a failure has occurred on
the telephone communication portion of your system.
Before you call us please note the following questions-
Are all your telephone lines working in the home?
Is your telephone company doing any work in the
Have you changed your telephone system?
Please know that ALL telephone systems are not
(Please call if you are considering a change)
Call for service
do I know which smoke detector tripped?
Most residential fire alarm systems the smoke
detector has a LED light that under normal operation
will flash (red or green) approximately every
30 seconds. The smoke detector that has tripped,
the RED light will be on constantly.
How do I silence
a Fire Alarm? (A
You can silence a fire alarm at any time by pressing
the ‘OFF” key. Your security code is not needed
to silence fire alarms. NOTE: Check ALL areas
for source of fire or heat before resetting your
Fire Alarm Procedure Residential:
1-DO NOT silence alarm until you are sure it’s
not a fire
2- SILENCE ALARM by entering: OFF on the keypad.
You only need to do this once.
3- Call 1-800-827-3624 to cancel alarm & fire
department dispatch. Have your ACCOUNT # and PASS
4- Ventilate the smoke (cooking etc..)
5- Fan Fresh air through the smoke detector
6- RESET the alarm by entering: USER CODE + 1
(“off”) do this 2 times
7- Keypad should read; ”Disarmed Ready To Arm”
(showing green light)